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HandsOn Network


Our Commitment to Privacy

HandsOn Network ("HON") has created this privacy policy in order to demonstrate our firm commitment to protecting the privacy of personal identifying information about our users. Our commitment to you is that we will use our best efforts not to disclose information collected from you, other than as described in this policy. The following discloses in detail our information collection, utilization and dissemination practices for HandsOn Connect.

In short, our Privacy Policy is:

  • We will only use personal information you provide us according to the terms outlined in this document.
  • In order to participate in HandsOn Connect (the "Service"), you must provide a limited amount of information so that HandsOn Connect and community organizations that you would like to work with may contact you.
  • During registration, or through your Account Profile, you may choose to "opt out" of receiving communications from HON or your local Volunteer Center or "opt in" to receiving communications from third parties about volunteering and other, non-volunteering, opportunities or activities.
  • We WILL NOT provide your personal identifying information (e.g., name, contact information or volunteer information) to third parties who are not Authorized Users of the HandsOn Connect service (e.g., non-profit organizations and Volunteer Centers), unless you indicate otherwise.


HandsOn Connect collects contact information, demographic information, volunteer interests and other personal identifying information ("Personal Data") from all Volunteer Centers, non-profit organizations, governmental agencies, private businesses, volunteers or visitors to (collectively referred to as "Authorized Users," and each is an "Authorized User"). All Authorized Users must agree to the applicable Terms of Use (the "Terms of Use") posted on the Site, or must otherwise have written permission from HandsOn Connect to use the Service.

In addition, HandsOn Connect collects certain information, which cannot be used to personally identify any user ("Non-Personal Data"). Non-Personal Data ordinarily includes aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding total registrations, total number of volunteers matched to opportunities, popularity of particular pages within the Site, or information regarding types of Internet browsers used by Authorized Users. We also collect Non-Personal Data about each Authorized User's IP address to help diagnose problems with our server, and to administer our web site, but such IP addresses are not associated with inpidual account profiles or registration information.

When using the Service, we may create "cookies" on your computer for purposes of facilitating and maintaining your current user session, and may collect Personal Data using those cookies in order to enable HandsOn Connect to identify you in connection with the Service and to track use of the Service for purposes consistent with this policy.

Any Authorized User providing Personal Data is certifying that he/she is over the age of 14. As such, we do not collect or maintain Personal Data from inpiduals we actually know are under 14 years of age, and no part of our Site or Service is designed to attract people under the age of 14. Protecting the privacy of children is very important to us. Thus, if we ever obtain knowledge that a user is under the age of 14, we will take steps to remove that user's Personal Data from our databases and to prevent the user from utilizing the Site and the Service.


HandsOn Connect uses the Personal Data of Authorized Users as needed to provide the Service, to recruit volunteers for community events or service opportunities, conduct searches for potential volunteers and to communicate with Authorized Users. We also use both Personal Data and Non-Personal Data when evaluating ways to improve the Site and the Service. As further described below, we may disclose collected information, including Personal Data, to certain third parties in connection with providing the Service or as required by law. We will not use or disclose collected information in ways substantially different from what is described in this policy, unless otherwise required by law.

HandsOn Connect also uses information collected through the Site and the Service to communicate promotional information to Authorized Users ("Promotional Information"). Promotional Information may include materials about volunteering, your local Volunteer Center and the HON, nonprofit organizations, government agencies or community businesses participating in the Service, and/or about our business partners and affiliates. HandsOn Connect will refrain from sending Promotional Information to Authorized Users who "opt out" of receiving such information. HandsOn Connect offers all Authorized Users the opportunity to recommend the Site and Service to others. If you provide any such recommendations, please note that we will identify you by name as having made the recommendation. Also, we may attempt to contact the inpidual and/or entity through e-mail(s) in order to invite them to visit the Site. We also provide these contacts with the opportunity to "opt-out" of receiving Promotional Information.

HandsOn Connect will respect your preferences, as you may indicate to us in your Account Profile (further described below), regarding whether it is permissible for us to make disclosures of Personal Data other than the disclosures described above. If you indicate in your Account Profile that we may make such disclosures, depending upon your selections, your local Volunteer Center and the HON, may contact you to provide information about volunteering (these communications should not include solicitations for funds or other support). Additionally, if you so select, the Service may contact you on behalf of business partners and sponsors of HandsOn Connect with information about goods or services they provide, which if purchased, also provide financial support to the Service.


Because HandsOn Connect respects your privacy, we provide certain opportunities for you to indicate your preferences regarding how we use and/or disclose information collected about you from the Site and the Service. Each Authorized User will have an Account Profile, which among other things, allows Authorized Users to indicate their preference to "opt out" of receiving volunteer information from HON or your local Volunteer Center, or "opt in" to receiving communications from business partners and sponsors of HandsOn Connect. Each Authorized User may indicate such preferences during the initial registration process, or may visit the "My Profile" section of the Service to update their preferences.

The Site may contain links to other web sites, including those that may have their own posted policies regarding the collection and use of your personal information. HandsOn Connect is not responsible for the privacy practices or the content of such other web sites and we encourage our users to read the privacy statements of every web site before providing any personal information.


Each Authorized User selects a unique username and password that enables his, her or its access to the Service. We monitor the use of the usernames and passwords in order to collect and maintain records of all inpidual transactions conducted through the Service by Authorized Users, and those records are associated with each Authorized User's inpidual "Account Profile" within the Service.

Authorized Users may access their Account Profiles at any time to update Personal Data contained within that Account Profile. Subsequent uses or disclosures of information by HandsOn Connect will reflect those changes. Certain information is necessary in order for HandsOn Connect to provide the Service; therefore, if you delete such necessary information, you will not be able to use the Service.

Our Commitment to Data Security

The Site has security measures in place to protect against the loss, misuse and unauthorized alteration of Personal Data in HandsOn Connect's possession and control. We use our best efforts to ensure that all sensitive information provided by Authorized Users will be encrypted with industry standard encryption techniques. When you are viewing a secure page within the Site, such as our user registration form, an icon of a padlock will appear as "locked" at the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer, but the same icon will appear as "un-locked" when the user is merely "surfing" nonsecure pages on the site. We currently use an encryption program known as "SSL," or "Secure Sockets Layer." To learn more about SSL, go to

Furthermore, access to Personal Data is physically restricted within HandsOn Connect"s own offices and facilities. Therefore, HandsOn Connect"s employees are granted access to your Personal Data as necessary to perform specific jobs and tasks (e.g., performing customer service).

Please be aware that, although we endeavor to provide reasonable security for information in our possession and control, no security system can protect against all potential security breaches. Furthermore, Authorized Users are responsible for safeguarding the confidentiality of passwords to the Service. If you have any questions about our security measures, please contact us using the "Contact Support" link at the bottom of each page of the Site.


If we change our privacy policy, we will post those changes on the Site so that users are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. Any such posted changes will be effective upon posting. Your continued access to and/or use of the Site or Service constitutes your assent to, and acceptance of, this policy, including all posted changes.


If you have any questions about this privacy policy, please contact Customer Care, 600 Means Street, Suite 210, Atlanta, GA 30318 using the "Contact Support" link.


HandsOn Miami Privacy Policy


This Web site is owned and operated by HandsOn Miami ("HOM"), an affiliate of the HandsOn Network. This privacy policy ("Policy") governs the personally identifiable information you provide to us or we learn from your use of the HandsOn Miami Web Site ("Site") and tells you how we may collect, use, and disclose this information.

This Policy is incorporated into and is subject to the HandsOn Miami Terms of Use (the "Terms of Use"). Your use of the Site and any personally identifiable information you provide through the Site are subject at all times to this Policy and the Terms of Use.


  1. Collection of Personal Information and other Information
  2. Use of Personal Information
  3. Disclosure of Personal Information
  4. Your Choices
  5. Data Security
  6. Children's Privacy
  7. Third-Party Services
  8. International Visitors
  9. Changes and Updates
  10. Contact Information


Personal Information that you provide

You provide to us what is generally called "personally identifiable" information (such as your email address, postal mailing address, or telephone number, all of which is referred to in this policy as "Personal Information") when you register for a member account on the Site, update your member profile, register to volunteer for us or to otherwise participate in one of our activities, or otherwise voluntarily provide Personal Information through the Site.

Automatically Collected Information

When you access the Site, we may send one or more cookies - small text files containing a string of alphanumeric characters - to your computer. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed. Please review your Web browser's "Help" file to learn how to modify your browser's cookie settings. Additionally, we may automatically collect certain information from you by analyzing your use of the Site, such as your IP address, browser type, pages accessed, and duration of visit.

We use automatically-collected information to administer, operate, and improve the Site and our other services and systems, and may use it to provide content and services that are tailored to you. If automatically-collected information is used or intended to be used to identify you, it is Personal Information for purposes of this Policy. Additionally, if we associate or combine this information with Personal Information, we will treat the associated or combined information as Personal Information under this Policy.

Information from Other Sources

We may also obtain information, including Personal Information, from third parties and sources other than the Site. If we combine or associate information from other sources with Personal Information that we collect through the Site, we will treat the combined information as "Personal Information" in accordance with this Policy.


We use the information that you provide or that we collect to operate, maintain, enhance, and provide our programs and services, including the features accessible through the Site. Personal Information that we collect allows us to facilitate and track donations made to us and participation in our programs. In addition, Personal Information collected allows us to provide our registered users with event notices, our newsletter, other administrative communications, and information about programs, features, services, and opportunities that we believe our users may find of interest.


Except as described in this Policy, we do not share Personal Information with third parties without your consent.

We may use some Personal Information that you provide to us on the Site, such as in profiles about some of our volunteers or registered users, and in other promotional materials that we publish or distribute.

We may provide Personal Information to affiliated organizations or other third parties for their use in performing internal functions (e.g., donation processing, shipping, data hosting, or administrative services) on our behalf. For example, we provide our volunteer Project Leaders with Personal Information collected from our registered members for use by those volunteers in assisting us with collecting attendance at our project sites or other activities. These volunteers, and all other third parties that perform internal functions on our behalf, are only authorized by us to use Personal Information for the purposes for which it is made available to them.

We also may disclose Personal Information if we have a good-faith belief that doing so is required by a subpoena or other judicial or administrative order or otherwise required by law. Additionally, we may disclose Personal Information where we, in good faith, deem it appropriate or necessary to prevent violation of the Terms of Service, or our other agreements; take precautions against liability; protect the rights, property, or safety of any inpidual or the general public; maintain and protect the security and integrity of our services or infrastructure; protect ourselves and our services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government enforcement agencies.

Additionally, in the event of a change in ownership, or a merger with, acquisition by, or sale of assets to, another organization or entity, we reserve the right to transfer all of your Personal Information to that organization or entity.


You may update certain categories of Personal Information that we have collected about you, and may update your email communication preferences, by logging in to your HOM member account.


We use physical, managerial, and technical safeguards to preserve the integrity and security of Personal Information in our control. We cannot, however, ensure or warrant the security of any Personal Information you transmit to us, and you provide us with Personal Information at your own risk. Once we receive your transmission of Personal Information, we use reasonable efforts to maintain the security of our systems. We cannot, however, guarantee that Personal Information will not be accessed, disclosed, altered, or destroyed. If we learn of a security systems breach, we may post a notice on the Site and may attempt to notify you electronically.


IF YOU ARE UNDER 13 YEARS OF AGE, DO NOT USE OR ACCESS THE SITE. We do not knowingly collect or maintain Personal Information from children under 13 years of age. If we learn that Personal Information collected through the HOM web site relates to a child under 13 years of age, we will take the appropriate steps to delete this information.

If you are the parent or legal guardian of a child under 13 who has provided his or her Personal Information to us through the Site, please contact us at to have that child's member account terminated and the Personal Information relating to the child deleted.


The Site may contain links to Web sites and services provided by third parties. For example, we have relationships with various third parties that collect donations on our behalf. Any Personal Information you provide on third-party sites or services is provided directly to that third party and is subject to that third party's policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links are displayed on the Site. We encourage you to learn about third parties' privacy and security policies before providing them with Personal Information.


The Site is hosted in the United States. If you visit the Site from the European Union or any other region with laws governing data collection and use that may differ from United States law, please note that you are transferring your personal data to the United States. The United States does not have the same data protection laws as the European Union and other regions. By providing Personal Information under this Policy, you consent to the use of Personal Information in accordance with this Policy and the transfer of your Personal Information to the United States.


We encourage you to periodically review this Policy to stay informed about our collection, use, and disclosure of Personal Information on the Site. Your continued use of the Site constitutes your agreement to this Policy and any updates.


If you have any questions about this Policy, or otherwise regarding our privacy practices, you may contact us at You may also write to us at:

HandsOn Miami
Attn: Privacy Questions
2103 Coral Way, Suite 202
Miami, FL 33145


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